Client Experience Specialist - Banking

PNC Financial Services Group; Thornton (CO); Sur place; USD 37 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental and vision insurance

Life insurance

401(k) with company match

Paid holidays

Résumé du poste

PNC Financial Services Group in Thornton, CO seeks a Client Experience Associate to deliver an exceptional customer experience across multiple branches in the region. The role focuses on helping clients with financial wellbeing, referrals, and loyalty-building through in-branch support and personalized service.

In-office position, with emphasis on meeting customers' needs, using technology to enhance transactions, and collaborating with branch staff to identify opportunities for growth while

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and referrals as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC Financial Services Group in Thornton, CO seeks a Client Experience Associate to deliver an exceptional customer experience across multiple branches in the region. The role focuses on helping clients with financial wellbeing, referrals, and loyalty-building through in-branch support and personalized service.

In-office position, with emphasis on meeting customers' needs, using technology to enhance transactions, and collaborating with branch staff to identify opportunities for growth while