Client Experience Specialist - Banking

PNC Financial Services Group; Natrona Heights (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health/dental/vision

Job summary

PNC Financial Services Group in Natrona Heights, PA is seeking a Client Experience Associate within the Retail Banking organization. Based in Natrona Heights, this office-facing role supports multiple branches in the North Allegheny region and emphasizes delivering a superior customer experience and increasing loyalty.

The position requires strong customer service, communication, and product knowledge, with no degree required.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Excellent customer service and communication skills.
• Ability to educate customers on banking options and referrals.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers in the lobby and promotes PNC products.
• Educates customers on managing transactions using technology.
• Supports sales conversations through a defined process.

Skills

Customer Service

Banking Knowledge

Communication

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group in Natrona Heights, PA is seeking a Client Experience Associate within the Retail Banking organization. Based in Natrona Heights, this office-facing role supports multiple branches in the North Allegheny region and emphasizes delivering a superior customer experience and increasing loyalty.

The position requires strong customer service, communication, and product knowledge, with no degree required.