Client Experience Specialist - Flexible Schedule & Growth

Jackson Hewitt - 1766; Campbellsville (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options - Work that

Free Identity Theft Protection through

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Opportunities for advancement

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate in Campbellsville, KY. You will greet clients, confirm appointments, and support tax professionals with marketing materials and client engagement.

Ideal candidates have strong communication, thrive in a fast-paced retail setting, and are eager to learn. Training is provided, with flexible scheduling and opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.

Responsibilities

• Actively engage with clients and build rapport.
• Confirm appointments with clients and follow up with past and potential clients.
• Distribute marketing materials to clients and maintain engagement during wait times.
• Be the friendly face for all visitors and provide essential support to tax professionals.
• Support day-to-day operations to ensure a smooth client experience.

Skills

Interpersonal skills

Communication skills

Customer service experience

Basic computer proficiency

Tools

Computer basics

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate in Campbellsville, KY. You will greet clients, confirm appointments, and support tax professionals with marketing materials and client engagement.

Ideal candidates have strong communication, thrive in a fast-paced retail setting, and are eager to learn. Training is provided, with flexible scheduling and opportunities for advancement within the organization.