Client Experience & Service Manager

Connectone-Bank; Village of Lake Success (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

World class health, vision, and dental

401k with employer match

Hybrid work from home

Employee appreciation events

Tuition reimbursement

CNOB Community Service Events

Job summary

ConnectOne Bank is seeking a Client Service Manager to oversee Sales and Service functions and ensure all operations are executed with an exceptional client experience. You will lead a team, hire and train staff, and drive initiatives aligned with our People First culture.

The role emphasizes urgency, value creation for clients and the company, and active engagement in campaigns and community initiatives. Hybrid work arrangements may apply depending on the role.

Qualifications

• Knowledge of relevant Federal and State banking regulations.
• Strong leadership and coaching abilities.
• Exceptional networking and relationship building skills.

Responsibilities

• Oversee Sales and Service functions and ensure staff perform all operational tasks.
• Maintain professional demeanor and promote CNOB's People First culture.
• Recruit, hire, and train staff, and provide ongoing coaching.

Skills

Leadership

Sales-driven

Customer service

Coaching

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

ConnectOne Bank is seeking a Client Service Manager to oversee Sales and Service functions and ensure all operations are executed with an exceptional client experience. You will lead a team, hire and train staff, and drive initiatives aligned with our People First culture.

The role emphasizes urgency, value creation for clients and the company, and active engagement in campaigns and community initiatives. Hybrid work arrangements may apply depending on the role.