Client Experience & Sales Manager (Hybrid)

RiseMe; West New York (NJ); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Hybrid work from home

Job summary

ConnectOne Bank is seeking a Client Service Manager (CSM) to lead Sales and Service functions, ensuring top-tier client experience and smooth operations. You will supervise staff, coach performance, and align initiatives with business goals across deposits and client onboarding.

The role requires strong knowledge of banking regulations, leadership skills, and a proactive, client-focused mindset to drive success and engagement within the CNOB team.

Qualifications

• Knowledge of relevant Federal and State banking regulations.
• Proven track record driving sales and achieving goals.
• Strong leadership and coaching abilities.
• Exceptional networking and relationship building skills.

Responsibilities

• Oversee Sales and Service functions and ensure staff performs operations accurately.
• Maintain professional demeanor and exemplary client experience.
• Interview, hire and train staff; coach team to engage clients.
• Develop and execute sales strategies with stakeholders to meet deposit goals.
• Manage scheduling, sales, and operational tasks; ensure compliance with policies.

Skills

Client relationship mgmt

Sales leadership

Banking regulations

Team coaching

Customer service

Tools

Microsoft Office

Job description

ConnectOne Bank is seeking a Client Service Manager (CSM) to lead Sales and Service functions, ensuring top-tier client experience and smooth operations. You will supervise staff, coach performance, and align initiatives with business goals across deposits and client onboarding.

The role requires strong knowledge of banking regulations, leadership skills, and a proactive, client-focused mindset to drive success and engagement within the CNOB team.