Client Experience Leader: People-First Service

ConnectOne Bank; Village of Lake Success (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

ConnectOne Bank is seeking a Client Service Manager to oversee Sales and Service functions and ensure staff perform operations accurately, while delivering an exceptional client experience. You will lead, train, and coach team members, manage escalations, and maintain in-depth knowledge of ConnectOne Bank product offerings.

The role emphasizes People First culture, urgency in action, and proactive engagement with clients and staff. Onsite leadership in a dynamic community bank environment awaits.

Responsibilities

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.

Job description

ConnectOne Bank is seeking a Client Service Manager to oversee Sales and Service functions and ensure staff perform operations accurately, while delivering an exceptional client experience. You will lead, train, and coach team members, manage escalations, and maintain in-depth knowledge of ConnectOne Bank product offerings.

The role emphasizes People First culture, urgency in action, and proactive engagement with clients and staff. Onsite leadership in a dynamic community bank environment awaits.