Client Services Coordinator

Fusion HCR; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Fusion HCR in Birmingham, AL, is seeking a Client Services Coordinator to ensure an exceptional client experience through effective communication, service coordination, and proactive follow-up. The role requires strong organization, customer focus, and the ability to thrive in a fast-paced environment.

The position is a direct hire in Birmingham, offering opportunities to collaborate with clients and internal teams, manage inquiries, and coordinate service delivery with meticulous documentation.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, and other channels.
• Coordinate service requests and maintain documentation of client interactions.
• Monitor queues and follow up to ensure timely progress and resolution.
• Communicate status updates, scheduling, and service expectations to clients.
• Gather information from clients to identify needs and assist with issue resolution.
• Support internal teams with administrative and project-related tasks.
• Review outstanding requests and follow up with clients and team to meet commitments.
• Participate in client visits to strengthen relationships and enhance service experience.
• Assist with information gathering and preparation of materials for delivery and implementation.
• Maintain accurate records of time, activities, and expenses.

Skills

Customer service

Communication

Organization

Multitasking

Problem-solving

Independence

Professional phone etiquette

Tools

Microsoft Office

CRM software

Job description

Fusion HCR is Hiring!

Client Services Coordinator

Birmingham, AL

Direct Hire

Position Summary

We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This role is responsible for ensuring an exceptional client experience through effective communication, service coordination, and proactive follow-up. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for client inquiries, providing professional and responsive support via phone, email, and other communication channels.
• Coordinate service requests and maintain accurate documentation of all client interactions and activities.
• Monitor service queues and open requests to ensure timely follow-up, progress, and resolution.
• Communicate regularly with clients regarding status updates, scheduling, and service expectations.
• Gather information from clients to identify needs and assist with issue resolution and service delivery.
• Support internal team members with administrative, project, and client-related tasks.
• Review outstanding requests throughout the day and follow up with both clients and team members to ensure commitments are met.
• Participate in client visits as needed to strengthen relationships and enhance the overall service experience.
• Assist with project coordination, information gathering, and preparation of equipment or materials for delivery and implementation.
• Maintain accurate records of time, activities, and expenses as required.
• Complete assigned training and professional development activities to expand skills and knowledge.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with a team.
• Professional phone etiquette and active listening skills.
• Comfortable interacting with business professionals and addressing client concerns.
• Proficient computer skills and familiarity with common business applications.
• Self-motivated with a commitment to delivering high-quality service.

Preferred Experience

• Experience in a customer service, client support, service coordination, or administrative role.
• Experience tracking and managing service requests or work orders.
• Exposure to project coordination, scheduling, or client account support.
• Industry certifications or ongoing professional development are a plus.

What Success Looks Like

• Consistently delivers an outstanding client experience.
• Maintains accurate and timely communication with clients and team members.
• Ensures service requests are properly tracked, monitored, and resolved.
• Demonstrates professionalism, accountability, and a strong commitment to customer satisfaction.

Must be authorized to work in the U.S. without current or future visa sponsorship.