Project Coordinator: Growth, Delivery & Customer Experience

Pella of Columbus; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Training & development

Growth opportunities

Job summary

Pella of Columbus is hiring a Project Coordinator to manage multiple customer projects from sale to close-out, ensuring an exceptional customer experience while supporting project profitability and operational efficiency. You will coordinate with sales, operations, service, and installation teams to keep projects on track.

The role emphasizes strong organization, proactive problem-solving, and clear communication in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of project coordination or related experience preferred.
• Experience working with scheduling tools, CRM systems, and spreadsheets.
• Strong computer proficiency with the ability to navigate multiple software platforms.
• Ability to apply basic mathematical concepts related to measurements, quantities, and timelines.
• Experience in construction, installation coordination, or building materials is a plus.
• Ability to effectively present project updates in team meetings.

Responsibilities

• Serve as primary point of contact for customers throughout the project lifecycle.
• Provide timely, professional communication to customers, sales representatives, and internal teams.
• Address customer questions, concerns, and service needs promptly to ensure high satisfaction.
• Represent the Pella brand with professionalism in all customer-facing interactions.
• Review, place, and manage all product and material orders from Pella and approved vendors.
• Ensure accuracy of orders, specifications, quantities, and delivery requirements.
• Properly manage project need dates to support inventory turns and scheduling efficiency.
• Maintain accurate project documentation and records, including key dates and activities.
• Coordinate product delivery, installation, and service events.
• Schedule and confirm service appointments and deliveries with customers, technicians, and sales teams.
• Monitor project timelines and proactively communicate changes or risks.
• Review service requirements on contracted orders to ensure proper execution.
• Manage recovery processes for damaged, missing, or incorrect product.
• Identify and implement solutions to unforeseen challenges during the project lifecycle.
• Support service completion through final resolution and customer recovery when necessary.
• Collaborate closely with sales personnel, managers, and operations teams to ensure smooth project execution.
• Complete special billing documentation as required.
• Ensure all projects are invoiced accurately and in a timely manner.
• Prepare and deliver final project close-out documentation, including warranties and service materials.

Skills

Scheduling tools

CRM systems

Spreadsheets

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Spreadsheets

Project management software

Job description

Pella of Columbus is hiring a Project Coordinator to manage multiple customer projects from sale to close-out, ensuring an exceptional customer experience while supporting project profitability and operational efficiency. You will coordinate with sales, operations, service, and installation teams to keep projects on track.

The role emphasizes strong organization, proactive problem-solving, and clear communication in a fast-paced setting.