Medical Front Office - Patient Service Specialist - KORT

Rush University Medical Center; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Generous PTO

Medical plan

401(k) matching

Life and disability protection

Job summary

Rush University Medical Center in Louisville, KY (Kids-Middletown) is seeking a Patient Service Specialist to greet patients at the front desk, register them, and help orient them to what to expect during their visit and their next appointment.

This full-time, weekday position involves scheduling, collecting co-pays, handling payer approvals, and coordinating with insurers, attorneys, translation services, and the care team to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED.
• 1 year front desk experience.
• Insurance verification experience.
• 1 year medical office experience.

Responsibilities

• Greet and register patients; inform them about visit expectations and next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Communicate with attorneys, insurers, translation services, market operational leaders and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance verifications.

Skills

Front desk experience

Customer service

Scheduling

Insurance verification

Medical office experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Louisville, KY (Kids-Middletown)

Type of Employment: Fulltime

Schedule: Weekdays - Varies

Compensation: Starting at $16/hour (pending experience)

When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Health Care Experience
• 1 Year of Scheduling Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.