Client Experience Scheduler & Care Coordination Specialist

Right at Home - Lee's Summit; Lee's Summit (MO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid healthcare

Training and development opportunities

Quarterly bonus potential

Job summary

Right at Home - Lee's Summit is seeking a Front Office Coordinator and Scheduler to maintain strong client and caregiver relationships and to deliver a best-in-home-care experience for clients and staff.

Ideal candidates will have excellent communication and organizational skills, sound decision-making, and previous experience in home care or medical offices. The role involves on-call duties and multitasking in a fast-paced office environment.

Qualifications

• Excellent communication, organization and decision-making skills.
• Able to work independently and multitask in a fast-paced office.
• Experience in home care or medical office settings preferred.

Responsibilities

• Interface with caregiver staff to match clients and caregivers.
• Schedule caregivers and process timecards as needed; monitor telephony and payroll tasks.
• Assist with recruiting, onboarding, training and personnel management.
• Maintain a positive, empathetic demeanor and handle on-call duties when required.
• Engage clients to improve quality of life and expand community resources.

Skills

Communication

Organization

Decision making

Sales experience

Education

High school diploma or equivalent

Tools

Payroll systems

Telephony system

Job description

Right at Home - Lee's Summit is seeking a Front Office Coordinator and Scheduler to maintain strong client and caregiver relationships and to deliver a best-in-home-care experience for clients and staff.

Ideal candidates will have excellent communication and organizational skills, sound decision-making, and previous experience in home care or medical offices. The role involves on-call duties and multitasking in a fast-paced office environment.