Front Office Coordinator and Scheduler

Right at Home - Lee's Summit; Lee's Summit (MO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid healthcare

Training and development opportunities

Quarterly bonus potential

Job summary

Right at Home - Lee's Summit is seeking a Front Office Coordinator and Scheduler to maintain strong client and caregiver relationships and to deliver a best-in-home-care experience for clients and staff.

Ideal candidates will have excellent communication and organizational skills, sound decision-making, and previous experience in home care or medical offices. The role involves on-call duties and multitasking in a fast-paced office environment.

Qualifications

• Excellent communication, organization and decision-making skills.
• Able to work independently and multitask in a fast-paced office.
• Experience in home care or medical office settings preferred.

Responsibilities

• Interface with caregiver staff to match clients and caregivers.
• Schedule caregivers and process timecards as needed; monitor telephony and payroll tasks.
• Assist with recruiting, onboarding, training and personnel management.
• Maintain a positive, empathetic demeanor and handle on-call duties when required.
• Engage clients to improve quality of life and expand community resources.

Skills

Communication

Organization

Decision making

Sales experience

Education

High school diploma or equivalent

Tools

Payroll systems

Telephony system

Job description

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you!
We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!
We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.
The Front Office Coordinator and Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees.

• The Front Office Coordinator and Scheduler plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• The Front Office Coordinator and Scheduler performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties.
• The Front Office Coordinator and Scheduler assists with recruiting, hiring, onboarding, training and personnel management.
• The Front Office Coordinator and Scheduler maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
• The Front Office Coordinator and Scheduler immediately answers the phone with the express intent of improving the quality of life for the caller.
• The Front Office Coordinator and Scheduler relies on empathy to learn and understand a family’s care needs.
• The Front Office Coordinator and Scheduler shares helpful community resources.
• The Front Office Coordinator and Scheduler schedules in-home consultations and care delivery start dates.
• The Front Office Coordinator and Scheduler has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries.
• The ideal candidate has prior experience working in the home care industry or medical office setting.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.

Right at Home is an equal opportunity employer that celebrates, supports, and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis in accordance with applicable law.