Front Office Coordinator and Scheduler

Right at Home; Lee's Summit (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Right at Home in Lee's Summit, MO is seeking a Front Office Coordinator and Scheduler to support client and caregiver relationships and to deliver a best-in-home-care experience for clients and employees.

You will interface with caregiver staff to ensure proper client-caregiver matching, schedule caregivers, assist with timecard processing, recruiting, onboarding, training and personnel management, while maintaining a positive, multitasking office presence.

Qualifications

• High school diploma or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available for on-call duty outside normal office hours.

Responsibilities

• Interfacing with caregiver staff to ensure proper client-caregiver matches.
• Schedule caregivers to clients and assist with timecard processing as needed.
• Assist with recruiting, onboarding, training and personnel management.
• Maintain a positive demeanor and multitask in a busy office environment.
• Answer the phone promptly to improve quality of life for callers.
• Learn and understand a family’s care needs through empathy.
• Share useful community resources with clients and staff.
• Schedule in-home consultations and care delivery start dates.
• Possess a successful sales track record in converting customers over the phone.
• Have prior experience in the home care industry or medical office setting.

Skills

Communication

Organization

Decision making

Empathy

Multitasking

Education

High school diploma or equivalent

Tools

Payroll software

Scheduling software

CRM

Job description

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you!

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skillsin communication, organization and making decisions; and who are people persons!

We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.

The Front Office Coordinator and Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees.

• The Front Office Coordinator and Scheduler plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.

• The Front Office Coordinator and Scheduler performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties.

• The Front Office Coordinator and Scheduler assists with recruiting, hiring, onboarding, training and personnel management.

• The Front Office Coordinator and Scheduler maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.

• The Front Office Coordinator and Scheduler immediately answers the phone with the express intent of improving the quality of life for the caller.

• The Front Office Coordinator and Scheduler relies on empathy to learn and understand a family’s care needs.

• The Front Office Coordinator and Scheduler shares helpful community resources.

• The Front Office Coordinator and Scheduler schedules in-home consultations and care delivery start dates.

• The Front Office Coordinator and Scheduler has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries.

• The ideal candidate has prior experience working in the home care industry or medical office setting.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.

• Able to work independently, demonstrating sound judgment.

• Be available as required for on-call duty outside of normal office hours.

Right at Home is an equal opportunity employer that celebrates, supports, and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis in accordance with applicable law.