Client Care Coordinator and Scheduler

Right at Home; Orlando (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical health insurance

401k

Job summary

Right at Home in Orlando, FL is seeking a Scheduler to maintain client and caregiver relationships and deliver a best-in-home-care experience. This full-time role thrives in a fast-paced office environment and requires coordinating referrals and matching caregivers to clients.

Ideal candidate has home care or medical office experience, can work independently, and is available for on-call duties outside normal hours; Spanish-speaking is a plus.

Qualifications

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Spanish speaking preferred.

Responsibilities

• Interfacing with caregiver staff to ensure proper caregiver/client match and accurate referrals.
• Supervise scheduling and timecard processing for caregivers.
• Assist with care coordination and client satisfaction.
• Maintain a positive demeanor and multitask in a high-functioning office.
• Prior experience in home care or medical office setting preferred.

Skills

Communication

Organization

Decision making

Multitasking

Education

High School Diploma or equivalent

Job description

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you!

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skillsin communication, organization and making decisions; and who are people persons!

We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.

The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees.

Full time role - ideal schedule is Sunday to Thursday

• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing. Performs other office coordination duties.
• Assist with care coordination and client satisfaction.
• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
• The ideal candidate has prior experience working in the home care industry or medical office setting.

The desired candidate will possess the following:

• High school graduate or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Spanish speaking preferred

Benefits include office paid time office, paid medical health insurance and opportunity to participate in 401k.

Salary range starts at $45,000 as well as monthly and quarterly bonus.