Client Care & Scheduling Specialist

Right at Home; Lee's Summit (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Right at Home in Lee's Summit, MO is seeking a Front Office Coordinator and Scheduler to support client and caregiver relationships and to deliver a best-in-home-care experience for clients and employees.

You will interface with caregiver staff to ensure proper client-caregiver matching, schedule caregivers, assist with timecard processing, recruiting, onboarding, training and personnel management, while maintaining a positive, multitasking office presence.

Qualifications

• High school diploma or equivalent with two years of business experience.
• Able to work independently, demonstrating sound judgment.
• Be available for on-call duty outside normal office hours.

Responsibilities

• Interfacing with caregiver staff to ensure proper client-caregiver matches.
• Schedule caregivers to clients and assist with timecard processing as needed.
• Assist with recruiting, onboarding, training and personnel management.
• Maintain a positive demeanor and multitask in a busy office environment.
• Answer the phone promptly to improve quality of life for callers.
• Learn and understand a family’s care needs through empathy.
• Share useful community resources with clients and staff.
• Schedule in-home consultations and care delivery start dates.
• Possess a successful sales track record in converting customers over the phone.
• Have prior experience in the home care industry or medical office setting.

Skills

Communication

Organization

Decision making

Empathy

Multitasking

Education

High school diploma or equivalent

Tools

Payroll software

Scheduling software

CRM

Job description

Right at Home in Lee's Summit, MO is seeking a Front Office Coordinator and Scheduler to support client and caregiver relationships and to deliver a best-in-home-care experience for clients and employees.

You will interface with caregiver staff to ensure proper client-caregiver matching, schedule caregivers, assist with timecard processing, recruiting, onboarding, training and personnel management, while maintaining a positive, multitasking office presence.