Client Experience Roles - Healthcare Technology

Carrot Recruitment; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Home office reimbursement

Wellness benefits

Pet insurance

Job summary

Carrot Recruitment is seeking a client experience professional for the New York City metro area, with remote/field-based work and a base salary range of $70,000–$100,000 plus comprehensive benefits. You will partner with pharmaceutical clients and internal teams to grow digital media partnerships, build strong relationships, manage renewals and expansions, and present data and forecasts.

The role favors those with pharma media or healthcare advertising experience and requires occasional

Qualifications

• Bachelor's degree required or equivalent experience.
• Experience in a business development or client-facing role within media/creative agency, healthcare media, or pharmaceutical advertising environment.

Responsibilities

• Build and maintain client relationships with day-to-day communication, meetings, networking and events.
• Manage new business, renewals and expansion opportunities across existing accounts.
• Develop account plans and identify opportunities across pharmaceutical brands.
• Prepare and present presentations, data, metrics and forecasts.
• Collaborate cross-functionally with internal delivery teams.

Skills

Client relationships

Presentations

Networking

Communication

Education

Bachelor's degree

Job description

Client Experience Roles – Healthcare Technology

New York City Metro | Remote/field based | $70,000–$100,000 + Comprehensive Benefits

The Company

An award winning healthcare technology and digital media business is looking to expand its client experience team. Working with leading pharmaceutical and life sciences brands, the company delivers targeted digital campaigns designed to engage patients and healthcare professionals.

This is an excellent opportunity for within pharma media, healthcare advertising or digital media who wants to develop their client management and commercial experience being a strategic partner, not a transactional salesperson.

The Role

You’ll work closely with pharmaceutical clients and internal teams to support and grow digital media partnerships.

Key responsibilities include:

• Build and maintain client relationships with day to day communication, in person meetings, networking and events - face to face interactions are a meaningful part off how the team builds trust, deepens relationships and moves business forward.
• New business, renewals and expansion opportunities across existing accounts
• Develop account plans and identify opportunities across pharmaceutical brands
• Prepare and present presentations, data, metrics, and forecasts
• Collaborating heavily and cross-functionally with internal delivery teams

You

We’re looking for someone with:

• Bachelors degree educated with experience in a business development or client-facing role within a media/creative agency, healthcare media, point of care, or pharmaceutical advertising environment
• Energetic and engaging with strong client relationship, presentation and communication skills
• Home office based within commutable distance of New York City and happy to attend regular client meetings, networking, industry events and spend time with teammates.

Salary: $70,000–$100,000 base dependent on experience + comprehensive benefits (Inc. flexible pto, reimbursement for home office, cell, internet, and wellness, variety of insurance coverage for people and pets, 100% paid 12 week parental leave).