Lead Client Experience Manager

Phreesia, Inc.; New York (NY); On-site; USD 230,000 - 270,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO

100% remote work

Home office expense reimbursements

Paid parental leave

Job summary

A healthcare engagement solutions company is seeking a Lead Client Experience Manager located in New York City. In this remote position, you will lead a team in generating new business, cultivating client relationships, and navigating sales goals. We require 8+ years of experience in digital sales or related fields and a Bachelor's degree. This role offers competitive compensation ranging from $230,000 to $270,000, alongside a comprehensive benefits package including flexible PTO and remote work options.

Qualifications

• 8+ years of account or client-facing experience in digital sales, media, or creative agencies.
• Healthcare experience is required; Point of Care and Programmatic experience is highly valued.
• Expertise in digital media vernacular and measurement.

Responsibilities

• Generate new business with media buying agencies and Life Science companies.
• Cultivate relationships to provide engagement solutions aligning with client marketing strategies.
• Lead and manage a team of Client Experience Managers/Associates.

Skills

Digital sales expertise

Strong communication skills

Problem-solving abilities

People management

Client relationship management

Education

Bachelor's degree

Job description

Lead Client Experience Manager page is loaded## Lead Client Experience Managerlocations: Remote United Statestime type: Full timeposted on: Posted 3 Days Agojob requisition id: R4734**Job Description:**We are seeking a digital media leader with strong communication and problem-solving skills to join us as a **Lead Client Experience Manager** on our Network Solutions team (Learn more about Network Solutions at https://networksolutions.phreesia.com/)In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will lead a team and work cross-functionally to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions. **This is a work-from-home position with the expectation that you live within the New York City/commutable area to meet internally or with clients on a weekly basis.****What You'll Do:*** Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives* Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies* Navigate with a great deal of independence to negotiate and increate opportunities to hit sales goals* Prepare/present capabilities presentations and product demonstrations* Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals* Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities* Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals**What You'll Bring:*** Bachelors Degree and 8+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising* Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued* Expertise with digital media vernacular and measurement* Proven people management and leadership experience* Enthusiasm to connect with clients within the NYC area as well as occasional travel to clients outside of the NYC area* Expertise to create client presentations that impress and lead to securing new business*Total Cash Compensation for U.S.-based employees ranges from $230,000-$270,000, inclusive of base salary and variable incentive, and is dependent on qualifications. In addition, Phreesia offers a a highly competitive and comprehensive Total Rewards package.***Who We Are:**At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!**Top-rated Employee Benefits:*** 100% Remote work + home office expense reimbursements* Competitive compensation* Flexible PTO + 8 company holidays* Monthly reimbursement for cell phone + internet + wellness* 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada* Variety of insurance coverage for people (and pets!)* Continuing education and professional certification reimbursement* Opportunity to join an Employee Resource Group. Learn more here:*We strive to provide a diverse and inclusive environment and are an equal opportunity employer.*At Phreesia, we’re transforming the patient experience and giving healthcare organizations the capacity to do more—and we need smart, innovative problem-solvers to help us get there.Phreesians have a wide range of backgrounds—you don’t need to be a healthcare expert or a technology geek to succeed on our team. We’re looking for talented, diverse individuals who want to make a difference in healthcare.