Lead Client Experience Manager

LE001 Phreesia, Inc.; United States; Hybrid; USD 230,000 - 270,000; Full time

Benefits offered by this job

Flexible PTO plus eight company holidays

Monthly reimbursement for cell phone, internet, and wellness

100% paid parental leave for U.S. employees

Continuing education reimbursement

Job summary

LE001 Phreesia, Inc. is seeking a Lead Client Experience Manager for their Network Solutions team, focusing on digital media and client engagement in healthcare marketing. This hybrid role requires deep expertise in digital sales and the ability to lead a team while cultivating client relationships.

The ideal candidate will have a Bachelor’s degree and significant experience in digital sales, particularly within healthcare. The role includes generating new business and contributing to corporate goals through innovative strategies.

Compensation ranges from $230,000 to $270,000, along with a competitive Total Rewards package.

Qualifications

• 8+ years of account or client-facing experience in digital sales, media, or creative agencies.
• Healthcare experience valued; familiarity with digital advertising is essential.
• Proven expertise in leadership and people management.

Responsibilities

• Generate new business with media buying agencies.
• Cultivate relationships to provide media solutions.
• Lead and manage a high-performing team of Client Experience Managers.

Skills

Digital sales

Client relationship management

Leadership

Communication

Negotiation

Education

Bachelor’s degree

Job description

Lead Client Experience Manager – Network Solutions

We are seeking a digital media leader with strong communication and problem‑solving skills to join our Network Solutions team. In this client‑facing role you will work with digital advertising agency buyers and life science companies to demonstrate the value Phreesia can provide to their brands. You will lead a team and work cross‑functionally to deliver effective, targeted patient engagement and HCP digital campaigns. The position is hybrid, requiring residency within or commutable to the NewYork City area.

What You'll Do

• Generate new business with media buying agencies/AORs and life science companies for brands with patient and/or HCP‑facing strategic imperatives.
• Cultivate thoughtful relationships to provide engagement or media solutions aligned with clients’ marketing strategies.
• Negotiate independently to increase opportunities and hit sales goals.
• Prepare and present capabilities presentations and product demonstrations.
• Lead strategic initiatives internally and externally to drive innovation and contribute to corporate goals.
• Develop strategic and creative account plans for managing agencies and life science companies and their brand opportunities.
• Lead and manage a high‑performing team of roughly four Client Experience Managers/Associates to achieve team goals.

What You'll Bring

• Bachelor’s degree and 8+ years of account or client‑facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising.
• Healthcare experience required; point‑of‑care, out‑of‑home, programmatic, pharmaceutical (DTC and/or HCP), and/or OTC experience highly valued.
• Expertise with digital media vernacular and measurement.
• Proven people‑management and leadership experience.
• Enthusiasm for engaging clients within the NYC area and willingness to travel occasionally outside the area.
• Ability to create client presentations that impress and secure new business.

Total Compensation

For U.S.‑based employees total cash compensation ranges from $230,000–$270,000, inclusive of base salary and variable incentive, and is dependent on qualifications. Phreesia also offers a highly competitive and comprehensive Total Rewards package.

Benefits

• Hybrid remote work with office expense reimbursements.
• Competitive compensation.
• Flexible PTO plus eight company holidays.
• Monthly reimbursement for cell phone, internet, and wellness.
• 100% paid 12‑week parental leave for U.S. employees and generous parental benefits for Canadian employees.
• Diverse insurance coverage for people (and pets).
• Continuing education and professional certification reimbursement.
• Opportunity to join Employee Resource Groups.

We strive to provide a diverse and inclusive environment and are an equal‑opportunity employer.