Client Experience & Retention Specialist (Flexible Schedule)

Samq; Southgate (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Samq is looking for a Customer Relations Representative to join their State Farm Agent Team. You will be responsible for managing customer inquiries, resolving issues, and ensuring satisfaction. This role is perfect for someone who is detail-oriented and enjoys helping others.

Ideal candidates will have strong communication skills and a background in customer service. The position offers opportunities for internal growth and a competitive salary along with various benefits.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Samq is looking for a Customer Relations Representative to join their State Farm Agent Team. You will be responsible for managing customer inquiries, resolving issues, and ensuring satisfaction. This role is perfect for someone who is detail-oriented and enjoys helping others.

Ideal candidates will have strong communication skills and a background in customer service. The position offers opportunities for internal growth and a competitive salary along with various benefits.