Client Experience & Retention Specialist

NCMIC Group; Clive (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

NCMIC Group in Clive, IA is seeking a Customer Service Representative to serve as the main point of contact for our core customers. This role includes answering questions, providing information, and building relationships through phone, chat, or email.

The ideal candidate will have at least 2 years of related experience and excellent interpersonal and communication skills. A high school degree is required, with some college preferred. Candidates must also obtain a Property and Casualty Lines license within 45 days.

Qualifications

• 2+ years of experience in insurance or customer service preferred.
• Ability to navigate various company computer systems.
• Requires Property and Casualty Lines license within 45 days.

Responsibilities

• Serve as the main point of contact for core customers via phone.
• Build relationships and provide quotes for coverage needs.
• Accurately enter call data into computer systems.

Skills

Analytical skills

Interpersonal skills

Telephone skills

Problem solving

Communication skills

Education

High School degree

Some college preferred

Job description

NCMIC Group in Clive, IA is seeking a Customer Service Representative to serve as the main point of contact for our core customers. This role includes answering questions, providing information, and building relationships through phone, chat, or email.

The ideal candidate will have at least 2 years of related experience and excellent interpersonal and communication skills. A high school degree is required, with some college preferred. Candidates must also obtain a Property and Casualty Lines license within 45 days.