Client Experience Representative (opens in a new window)

NCMIC Group; Clive (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

NCMIC Group in Clive, IA is seeking a Customer Service Representative to serve as the main point of contact for our core customers. This role includes answering questions, providing information, and building relationships through phone, chat, or email.

The ideal candidate will have at least 2 years of related experience and excellent interpersonal and communication skills. A high school degree is required, with some college preferred. Candidates must also obtain a Property and Casualty Lines license within 45 days.

Qualifications

• 2+ years of experience in insurance or customer service preferred.
• Ability to navigate various company computer systems.
• Requires Property and Casualty Lines license within 45 days.

Responsibilities

• Serve as the main point of contact for core customers via phone.
• Build relationships and provide quotes for coverage needs.
• Accurately enter call data into computer systems.

Skills

Analytical skills

Interpersonal skills

Telephone skills

Problem solving

Communication skills

Education

High School degree

Some college preferred

Job description

Locations

Showing 1 location

Clive IA, Clive, IA 50325, USA

Description

Job Purpose: Via the phone, serves as the main point of contact for core customer base. Answers customer questions, provides information and builds relationships.

Essential Functions

1. Consults directly with core customers via phone, chat or email to answer questions and provide information regarding policies and coverages. Assists Retention Specialist to ensure policyholder retention.
2. Works with Management and the Technical Services Administrator to successfully complete training curriculum and develop knowledge of products and services. Continues on-the-job training by working with Management and other staff members.
3. Builds relationships with new and current customers and proactively recommends other NCMIC products and services to help them do more in their business.
4. Accurately enters call data into computer systems.
5. Works closely with prospective customers to determine coverage needs, provide accurate quotes and assist with application process.
6. Performs other job-related duties as assigned.

Requirements

• Education: High School degree, some college preferred.
• Experience: 2 or more years related experience, preferably in insurance, customer service or a college degree.
• Skills: Requires excellent analytical, problem solving and decision-making skills. Requires excellent interpersonal and telephone skills and ability to navigate various company computer systems. Ability to develop extensive knowledge of company products and services. Excellent oral and written communication skills. Requires obtaining Property and Casualty Lines license within the first 45 days of employment and requires the ability to meet insurer appointment criteria to represent the company as applicable.
• Mental Demands: Must have the ability to focus on task for extended periods of time. Must be flexible and have the ability to work with a variety of tasks and employees. Ability to plan, organize, be detail and deadline oriented and maintain a high accuracy rate.
• Physical Demands: Continuous sitting for extended periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands to manipulate computer, telephone and other office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.