Client Experience Representative

NCMIC; Clive (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Job summary

NCMIC in the United States is seeking a customer-focused professional to serve as the main contact for a core customer base by phone, chat or email. You will answer questions, provide information on policies and coverages, and help build lasting relationships.

You'll collaborate with Management and other staff to complete training, gain product knowledge, and proactively suggest additional NCMIC products and services to help customers grow their business.

Qualifications

• Requires excellent analytical, problem solving and decision-making abilities.
• Excellent interpersonal and telephone skills with the ability to navigate company systems.
• Must obtain Property and Casualty license within 45 days and meet insurer appointment criteria.

Responsibilities

• Consults directly with core customers via phone, chat or email to answer questions and provide information regarding policies and coverages. Assists Retention Specialist to ensure policyholder retention.
• Works with Management and the Technical Services Administrator to successfully complete training curriculum and develop knowledge of products and services. Continues on-the-job training by working with Management and other staff members.
• Builds relationships with new and current customers and proactively recommends other NCMIC products and services to help them do more in their business.
• Accurately enters call data into computer systems.
• Works closely with prospective customers to determine coverage needs, provide accurate quotes and assist with application process.
• Performs other job-related duties as assigned.

Skills

Analytical skills

Interpersonal skills

Telephone skills

Written communication

Education

High School diploma or equivalent

Some college preferred

Job description

Job Details

Description

Job Purpose: Via the phone, serves as the main point of contact for core customer base. Answers customer questions, provides information and builds relationships.

Essential Functions

• Consults directly with core customers via phone, chat or email to answer questions and provide information regarding policies and coverages. Assists Retention Specialist to ensure policyholder retention.
• Works with Management and the Technical Services Administrator to successfully complete training curriculum and develop knowledge of products and services. Continues on-the-job training by working with Management and other staff members.
• Builds relationships with new and current customers and proactively recommends other NCMIC products and services to help them do more in their business.
• Accurately enters call data into computer systems.
• Works closely with prospective customers to determine coverage needs, provide accurate quotes and assist with application process.
• Performs other job-related duties as assigned.

Requirements

• Education: High School degree, some college preferred.
• Experience: 2 or more years related experience, preferably in insurance, customer service or a college degree
• Skills: Requires excellent analytical, problem solving and decision-making skills. Requires excellent interpersonal and telephone skills and ability to navigate various company computer systems. Ability to develop extensive knowledge of company products and services. Excellent oral and written communication skills. Requires obtaining Property and Casualty Lines license within the first 45 days of employment and requires the ability to meet insurer appointment criteria to represent the company as applicable.

Mental Demands

Must have the ability to focus on task for extended periods of time. Must be flexible and have the ability to work with a variety of tasks and employees. Ability to plan, organize, be detail and deadline oriented and maintain a high accuracy rate.

Physical Demands

Continuous sitting for extended periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands to manipulate computer, telephone and other office equipment.