Client Experience & Relationship Banker

Bank of America; Fort Lauderdale (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Bank of America Corporation in Fort Lauderdale, FL is hiring for a frontline Customer Service role focused on engaging clients and guiding them through self-service options. You will process cash transactions, learn client needs, and connect customers to suitable financial solutions.

Strong communication in English and Creole is required, along with the ability to work weekends and extended hours. The position emphasizes compliance, client experience, and cross-functional collaboration within

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s or associate degree in business/finance is preferred.
• Must be enthusiastic, self-driven and customer-focused.
• Ability to learn and adapt to technology platforms (ATM/online/mobile).
• English and Creole language proficiency required.
• Willingness to work weekends and extend hours as needed.

Responsibilities

• Engage clients in the lobby and educate on self-service options.
• Process cash transactions accurately and efficiently.
• Build relationships to identify client needs and connect to solutions.
• Follow processes and regulations to do what is right for clients and the bank.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience and maintain cash handling responsibilities.

Skills

Adaptability

Communication

Problem solving

Relationship building

Client focus

Time management

Learning new tech

Education

High School Diploma

Bachelor’s degree or related Associate’s degree (Business/Finance)

Job description

Bank of America Corporation in Fort Lauderdale, FL is hiring for a frontline Customer Service role focused on engaging clients and guiding them through self-service options. You will process cash transactions, learn client needs, and connect customers to suitable financial solutions.

Strong communication in English and Creole is required, along with the ability to work weekends and extended hours. The position emphasizes compliance, client experience, and cross-functional collaboration within