Client Experience Banking Advisor

Bank of America Corporation; Brandon (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America Corporation is hiring for a customer service-focused role in Florida. The position involves engaging clients in the lobby, educating them on self-service options, and accurately processing cash transactions while building lasting client relationships.

Successful candidates will work a 40-hour week in a first-shift schedule, with weekend/extended hours as needed. Prior cash handling or sales experience is valued, as is a strong commitment to compliance and client satisfaction.

Qualifications

• Minimum education as stated: high school diploma or GED.
• Bachelor’s or business-relevant associate degree is preferred for advancement.
• Experience in financial services and knowledge of products and solutions is a plus.
• One year of successful sales experience in a salary plus incentive environment with individual sales goals.

Responsibilities

• Greet and educate clients in lobby about self-service options (mobile, online, ATM).
• Process cash transactions accurately and efficiently for clients.
• Build relationships to understand financial needs and connect clients with suitable solutions.
• Follow bank processes and comply with laws and regulations in daily activities.
• Manage center traffic, appointments, and follow up with clients to enhance experience.
• Support client experience by collaborating with small business, lending and investments experts.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America Corporation is hiring for a customer service-focused role in Florida. The position involves engaging clients in the lobby, educating them on self-service options, and accurately processing cash transactions while building lasting client relationships.

Successful candidates will work a 40-hour week in a first-shift schedule, with weekend/extended hours as needed. Prior cash handling or sales experience is valued, as is a strong commitment to compliance and client satisfaction.