Relationship Banker: Client Advocate & Financial Solutions

Bank of America Corporation; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America Corporation is hiring a Client Service Representative to engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy. The role emphasizes building client relationships and connecting customers to financial solutions.

The position requires strong English and Spanish communication, a high school diploma (or equivalent), and the ability to work weekends or extended hours across Florida locations.

Qualifications

• Excellent customer service and relationship-building skills.
• Strong communication and interpersonal abilities.
• Fluency in English and Spanish for client interactions.
• Ability to identify client needs and offer appropriate financial solutions.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking resources.
• Processes cash transactions accurately and efficiently.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to ensure compliance with laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls to drive the client experience.

Skills

Customer focus

Communication

Spanish bilingual

Sales oriented

Education

High School Diploma

Bachelor's Degree / Business Associate

Job description

Bank of America Corporation is hiring a Client Service Representative to engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy. The role emphasizes building client relationships and connecting customers to financial solutions.

The position requires strong English and Spanish communication, a high school diploma (or equivalent), and the ability to work weekends or extended hours across Florida locations.