Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Roseville (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with match

Paid Time Off and Holidays

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure friendly, informative service. The role includes welcoming clients, educating them about wellness plans, and handling client documentation, invoices, and appointments with a focus on top-tier client care.

The CSC will promote hospital services, assist with financial transactions, and maintain smooth front-desk operations while working weekends and evenings

Qualifications

• Front-desk client handling and scheduling responsibilities.
• Ability to promote hospital services and wellness plans.
• Clear communication with clients and team to streamline patient flow.

Responsibilities

• Move clients and pets through the hospital smoothly.
• Educate clients on wellness plans and services.
• Enter pet information and history accurately into the computer.
• Handle invoices, prescriptions, and schedule follow-ups.
• Assist with opening/closing procedures and maintain finances.

Skills

Client service

Communication

Sales promotion

Team productivity

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure friendly, informative service. The role includes welcoming clients, educating them about wellness plans, and handling client documentation, invoices, and appointments with a focus on top-tier client care.

The CSC will promote hospital services, assist with financial transactions, and maintain smooth front-desk operations while working weekends and evenings