Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Coon Rapids (MN); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

401(k) + Match

Student Debt Relief Program (for FT D▼

Paid Time Off and Holidays

Mental Health & Wellbeing Resources

Life Insurance (company-paid)

Disability Insurance

HSA / FSA options

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a friendly, efficient visit while supporting the veterinary team’s productivity. The role emphasizes outstanding client service and accurate documentation.

The CSC will educate clients on wellness plans, promote hospital services, and assist with scheduling and payments. A strong emphasis is placed on communication and teamwork to deliver high-quality care.

Qualifications

• Fluent English communication in speaking and writing.
• Strong organizational skills and attention to detail.
• Proven problem-solving and multitasking abilities.
• Customer-service oriented with a positive attitude.

Responsibilities

• Promote hospital services and route clients to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist clients with documentation, pet records, and identification.
• Handle invoices, prescriptions, and retail product sales; schedule appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a friendly, efficient visit while supporting the veterinary team’s productivity. The role emphasizes outstanding client service and accurate documentation.

The CSC will educate clients on wellness plans, promote hospital services, and assist with scheduling and payments. A strong emphasis is placed on communication and teamwork to deliver high-quality care.