Pet Care & Client Service Coordinator

Banfield Pet Hospital; Danvers (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, boost hospital productivity, and ensure outstanding client communication. The role focuses on welcoming clients, educating them on pet health, and coordinating care with the veterinary team.

The CSC will assist with documentation, invoicing, and scheduling while promoting Optimum Wellness Plans and preventive care services to support client loyalty and pet well-being.

Qualifications

• Leadership qualities and teamwork skills.
• Strong customer service orientation and communication.
• Ability to build trust and demonstrate integrity.
• Proactive, results-driven attitude and initiative.
• Active listening and responsive service mindset.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and educate clients about pet health and wellness plans.
• Provide friendly, professional service and ensure clients and pets are comfortable.
• Assist with documentation, pet history entry, and scheduling of appointments.
• Handle check-ins/outs, including invoicing and product sales.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, boost hospital productivity, and ensure outstanding client communication. The role focuses on welcoming clients, educating them on pet health, and coordinating care with the veterinary team.

The CSC will assist with documentation, invoicing, and scheduling while promoting Optimum Wellness Plans and preventive care services to support client loyalty and pet well-being.