Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Braintree (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) & Roth

Student debt relief

Paid time off

Mental health resources

Life insurance

Disability insurance

FSA

HSA

Parental leave

Job summary

Banfield Pet Hospital in Massachusetts seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service throughout the visit.

The role emphasizes clear communication, organization, and problem solving; strong English, computer skills, and experience with Word/Excel/Outlook are valued; the team offers comprehensive benefits.

Qualifications

• Ability to multi-task and shift focus under distracting conditions while maintaining accuracy.
• Excellent written and verbal communication skills in English; professional tone and vocabulary.

Responsibilities

• Drive the flow of clients and pets through the hospital, coordinating care with the veterinary team.
• Assist with client documentation, scheduling, and invoicing to ensure prompt service.
• Dispense instructions and medications per veterinarian’s orders, and promote hospital services to clients.

Skills

Multi-tasking

Communication skills

Organizational ability

Problem solving

Client service

Mathematical ability

Computer literacy

Fluent English

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Massachusetts seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service throughout the visit.

The role emphasizes clear communication, organization, and problem solving; strong English, computer skills, and experience with Word/Excel/Outlook are valued; the team offers comprehensive benefits.