Client Experience & Outreach Specialist

Friends For All; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Friends For All in Memphis, TN is seeking a Client Services Liaison to be the first point of contact for clients and visitors, delivering professional, courteous service while maintaining a clean, organized environment.

This full-time role handles client check-in, data entry across Athena, CAREWare, and Phreesia, ensures accurate recordkeeping, and keeps resource materials up to date for programs and events.

Qualifications

• Experience delivering professional customer service to clients.
• Accurate data entry and recordkeeping across systems.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting clients, guests, and visitors; determine purpose and direct them.
• Answer calls professionally; transfer or relay messages; ensure timely follow-up.
• Maintain an organized, clean work area.
• Update lobby materials with events and services.
• Provide accurate program information and assist with inquiries.
• Explain program eligibility requirements and required documentation.

Skills

Customer service

Data entry

Phone etiquette

Communication

Tools

Athena

CAREWare

Phreesia

Job description

Friends For All in Memphis, TN is seeking a Client Services Liaison to be the first point of contact for clients and visitors, delivering professional, courteous service while maintaining a clean, organized environment.

This full-time role handles client check-in, data entry across Athena, CAREWare, and Phreesia, ensures accurate recordkeeping, and keeps resource materials up to date for programs and events.