Healthcare Admin & Client Services Specialist

BHP; Newark (MS, OH); On-site; USD 32,000 - 46,000; Full time

Job summary

BHP in Mississippi is seeking a Support Staff Specialist to serve as the first point of contact for clients, visitors, and partners, delivering welcoming, trauma-informed customer service and guiding people through registrations and insurance updates.

You will support administrative operations and clinical workflow by scheduling, handling calls, maintaining records in the EHR, and coordinating with teams to ensure timely access to care and compliant, quality service across BHP locations.

Qualifications

• Education: High School Diploma or GED required.
• Experience: One year of customer service or administrative support preferred.
• Experience with Electronic Health Record systems preferred.
• Pre-employment: drug screen, background check, and eligibility verification; driving record may be required.

Responsibilities

• Serve as the first point of contact for clients, visitors, and partners while providing exceptional customer service.
• Create a welcoming, trauma-informed environment for all individuals seeking services.
• Complete client registration, check-in/check-out, demographic verification, insurance updates, and payment collection.
• Maintain accurate client information in the EHR and agency systems.
• Support daily office operations and scheduling to ensure timely access to care.
• Collaborate with clinical, billing, quality improvement, and administrative staff to resolve workflow concerns.

Skills

Customer service

Office administration

EHR systems

Microsoft Office 365

Multi-line telephone

Data entry

Communication

Confidentiality

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Electronic Health Record systems

Microsoft Outlook

Word

Excel

Teams

Job description

BHP in Mississippi is seeking a Support Staff Specialist to serve as the first point of contact for clients, visitors, and partners, delivering welcoming, trauma-informed customer service and guiding people through registrations and insurance updates.

You will support administrative operations and clinical workflow by scheduling, handling calls, maintaining records in the EHR, and coordinating with teams to ensure timely access to care and compliant, quality service across BHP locations.