Client Services Liaison

Friends For All; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Friends For All in Memphis, TN is seeking a Client Services Liaison to be the first point of contact for clients and visitors, delivering professional, courteous service while maintaining a clean, organized environment.

This full-time role handles client check-in, data entry across Athena, CAREWare, and Phreesia, ensures accurate recordkeeping, and keeps resource materials up to date for programs and events.

Qualifications

• Experience delivering professional customer service to clients.
• Accurate data entry and recordkeeping across systems.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting clients, guests, and visitors; determine purpose and direct them.
• Answer calls professionally; transfer or relay messages; ensure timely follow-up.
• Maintain an organized, clean work area.
• Update lobby materials with events and services.
• Provide accurate program information and assist with inquiries.
• Explain program eligibility requirements and required documentation.

Skills

Customer service

Data entry

Phone etiquette

Communication

Tools

Athena

CAREWare

Phreesia

Job description

Job Description

Job Description

Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.

What is in it for you:

• A commitment to work-life balance with: (up to 38 Days Off)
  
  
  • 12 accrued vacation days per year
  
  
  • 12 accrued sick days per year
  
  
  • 14 paid holidays, including Your Birthday!
  
  
  • Flex Schedule may be available based on position after introductory period
  
  


• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly).

• BCBS PPO Plans
  
  
  • PPO Gold premium = $86.56
  
  
  • PPO Platinum premium = $214.62
  
  


• Dental Plans
  
  
  • PPO Low = $1.14
  
  
  • PPO High = $5.81
  
  


• Vision premium = $1.41

• 401k program with up to 3% employer match starting immediately


• Employer-paid basic life insurance valued at $50,000


• Employer-paid Short-term disability


• Voluntary Life and AD&D, Long-term disability


• Flexible Spending Accounts for healthcare and dependent care


• Student Loan Forgiveness Programs


• Employee Assistance Program with in-person counseling options

To Learn More about Working at FFA: Go to https://www.friendsforall.org/careers

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.

Client Services Liaison Job Description

JOB TITLE:

Client Services Liaison

EXEMPT (Salaried) or NON-EXEMPT(Hourly):

Non-Exempt

DEPARTMENT:

Client Engagement

STATUS:

Full-Time

REPORTS TO:

Client Engagement Manager

REGULAR HOURS:

M-Th 8:30 am – 5:00 pm, Fri 8:30 am – 4:00 pm

JD REVISION DATE:

July 30, 2026

SUMMARY:

The Client Services Liaison serves as the first point of contact for clients and visitors, providing professional, courteous service while maintaining a clean, organized, and secure environment. This role is responsible for client check-in, data entry, accurate recordkeeping across multiple systems (e.g., Athena, CAREWare, Phreesia), and ensuring updated resource materials and registration information. The specialist collaborates with internal departments to support holistic client care, assists with data projects tied to grant requirements, and upholds the organization’s high standards of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greeting clients, guests, and visitors; determine their purpose for the visit and direct them to the appropriate location.


• Answer incoming calls in a professional and courteous manner, accurately transfer calls to the appropriate staff or department, and take clear, detailed messages when staff are unavailable. Ensure timely follow-up and maintain a high standard of customer service in all phone interactions.


• Maintain an organized and clean work area/environment.


• Make sure the lobby resource materials are updated with information pertaining to events, services provided at Friends For All and community partners.


• Provide accurate and up-to-date organizational information for programs when responding to inquiries and ensure clear communication with clients, visitors, and internal staff.


• Communicate to clients program eligibility requirements, processes, and needed documentation.


• Identify c