Client Experience Specialist: Data, Workflow & Coverage

LRS Healthcare; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

LRS Healthcare is seeking an Associate Client Experience Specialist to support the Client Management team by maintaining accurate system data and ensuring uninterrupted service for clients. The role involves managing facility and job records in the ATS, supporting submissions, and assisting with escalations to expedite placements.

On a day-to-day basis, you will cross-train across client accounts, participate in process documentation, data quality audits, and reporting.

Qualifications

• College degree preferred or relevant experience may be considered in lieu of education.
• 1+ year experience in customer service, inbound sales, or business development.
• Excellent phone presence and presentation skills.
• Proven track record of detail management.
• Driven, dynamic, energetic and friendly with strong relationship management.

Responsibilities

• Validate data in the ATS to support accurate workflows.
• Create and maintain facility and job mappings in the ATS.
• Partner with Client Experience Managers to expedite submissions.
• Facilitate offers, placements, and related workflow processing.
• Provide temporary coverage for assigned Client Experience Manager accounts during spikes.
• Manage traveler and client communications to ensure responsive service.
• Assist with escalations and urgent requests with internal teams.
• Support onboarding/credentialing to keep placements moving.
• Cross-train on client accounts and maintain process documentation.
• Conduct system and data quality audits and resolve discrepancies.
• Support new client implementations including system setup and mapping.
• Assist with operational analytics and reporting to identify trends.
• Collaborate with recruiting, QA, onboarding to deliver high-quality service.

Skills

Customer service

Inbound sales

Business development

Phone presence

Detail management

Customer relationships

Education

College degree preferred

Tools

Applicant Tracking System

Job description

LRS Healthcare is seeking an Associate Client Experience Specialist to support the Client Management team by maintaining accurate system data and ensuring uninterrupted service for clients. The role involves managing facility and job records in the ATS, supporting submissions, and assisting with escalations to expedite placements.

On a day-to-day basis, you will cross-train across client accounts, participate in process documentation, data quality audits, and reporting.