Client Experience & Operations Associate — Path to AM

AlphaGraphics Northbrook / Deerfield; Reisterstown (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

AlphaGraphics Reisterstown is hiring a Client Experience & Operations Associate to deliver excellent inside customer service. You will manage walk-in clients, process orders, and learn print production through hands-on cross-training.

This role offers a fast-track path toward an Account Manager position and involves community outreach and administrative support. We seek tech-savvy, independent performers who communicate well and can thrive with minimal supervision.

Qualifications

• Resourceful and tech-savvy with CRM and modern tools.
• Independent self-starter who can work with minimal supervision.
• Strong verbal and written communication with a customer-first attitude.
• Growth mindset and willingness to learn manufacturing/print processes to advance.

Responsibilities

• Greet walk-in customers, handle inquiries, and assist with order intake.
• Represent the center at local networking events and follow up with clients.
• Learn digital print equipment and finishing processes through cross-training.
• Use CRM and order systems to input specs, generate quotes, and track progress.

Skills

Tech-savvy

Independent

Strong communicator

Growth mindset

Physical capability

Background in business/communications

Education

Recent business/communications graduate

Tools

CRM software

Office software

AI productivity tools

Job description

AlphaGraphics Reisterstown is hiring a Client Experience & Operations Associate to deliver excellent inside customer service. You will manage walk-in clients, process orders, and learn print production through hands-on cross-training.

This role offers a fast-track path toward an Account Manager position and involves community outreach and administrative support. We seek tech-savvy, independent performers who communicate well and can thrive with minimal supervision.