Client Experience & Operations Manager

3M HEALTHCARE; Los Angeles (CA); On-site; USD 38,572 - 52,348; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in the United States seeks an operations-focused leader in Los Angeles to manage client traffic, coach teams, and deliver a world-class client experience at a major financial center.

You will drive market initiatives, ensure regulatory compliance, and lead execution of priorities, including weekend or extended hours as needed. This role emphasizes client-focused service and operational excellence in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong client-focused mindset and drive to deliver results.
• Ability to learn and adapt to new information and technology.
• Ability to manage complexity, prioritize tasks and execute in a fast-paced environment.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world‑class client experience environment.
• Manages market‑level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent.

Job description

Bank of America in the United States seeks an operations-focused leader in Los Angeles to manage client traffic, coach teams, and deliver a world-class client experience at a major financial center.

You will drive market initiatives, ensure regulatory compliance, and lead execution of priorities, including weekend or extended hours as needed. This role emphasizes client-focused service and operational excellence in a fast-paced environment.