Client Experience & Operations Manager

The Enrichery; Georgia; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Paid time off

Holiday pay

Employee discount

Job summary

The Enrichery in Memorial-area location is seeking a warm, highly organized Office Manager to lead the client experience and daily operations. You will partner with the Location Director to align staff, scheduling, and customer service with business goals.

You will own the front desk experience, manage CRM data and scheduling systems, and ensure accurate billing and task follow-through. This full-time, in-person role offers PTO, health benefits, and growth opportunities.

Qualifications

• Previous experience in office administration or operations.
• Experience in scheduling and customer service is required.
• Strong written and verbal communication is essential.

Responsibilities

• Greet students, families and staff and create a welcoming environment.
• Maintain accurate schedules for students and coaches.
• Manage enrollment flow and client follow-ups.
• Oversee billing, CRM data quality, and task follow-ups.
• Support onboarding and offboarding of team members.

Skills

Hospitality

Customer service

Scheduling

Organizational skills

Communication

Data entry accuracy

Tools

Google Workspace

CRM systems

Monday.com

Scheduling systems

Job description

The Enrichery in Memorial-area location is seeking a warm, highly organized Office Manager to lead the client experience and daily operations. You will partner with the Location Director to align staff, scheduling, and customer service with business goals.

You will own the front desk experience, manage CRM data and scheduling systems, and ensure accurate billing and task follow-through. This full-time, in-person role offers PTO, health benefits, and growth opportunities.