Hybrid Home Care Operations Leader

Helping Hearts USA LLC; Windy Hills (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Helping Hearts USA LLC is seeking an experienced Home Care Operations Manager to lead daily non-medical care operations. You will supervise schedulers, caregivers and administrative staff, ensuring care plans are accurate and client needs are met.

The role requires hands-on leadership, field presence and the ability to respond to urgent situations. The position combines remote administrative work with in-person field responsibilities, requiring proactive communication and steady operational

Qualifications

• Be at least 18 years old.
• High school diploma or equivalent.
• 3+ years in home-care, healthcare, staffing or related operations.
• 2+ years of supervisory or management experience.
• Ability to lead and make decisions under pressure.
• Strong scheduling, onboarding and documentation skills.
• Willingness to travel within service area.

Responsibilities

• Oversee daily home-care operations and leadership of schedulers, coordinators and administrative staff.
• Review client schedules, service needs and caregiver requirements.
• Coordinate onboarding, training and compliance activities.
• Monitor staffing coverage, overtime and attendance patterns.
• Maintain communication with clients, families and senior leadership.
• Ensure care plans reflect client needs and are updated in systems.
• Lead incident response and quality-assurance activities.

Skills

Leadership

Scheduling

Communication

Problem solving

Field visits

Tools

WellSky Personal Care

Apploi

Viventium

OpenPhone

Relias

Microsoft Office

Google Workspace

Background checks

Job description

Helping Hearts USA LLC is seeking an experienced Home Care Operations Manager to lead daily non-medical care operations. You will supervise schedulers, caregivers and administrative staff, ensuring care plans are accurate and client needs are met.

The role requires hands-on leadership, field presence and the ability to respond to urgent situations. The position combines remote administrative work with in-person field responsibilities, requiring proactive communication and steady operational