Client Experience & Operations Coordinator

Grand Traverse Industries; Traverse City (MI); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Vacation accrual

Paid lunch breaks

Job summary

Grand Traverse Industries (GTI) is seeking a Mission Control Coordinator to be the central hub of our Client Services team. You will welcome families, individuals served, staff, and community members, and manage phones, appointments, fingerprinting, billing support, and records to ensure seamless operations.

The ideal candidate maintains strong organizational skills, excellent communication, a friendly demeanor, and the ability to juggle multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or above required; 18+ years of age.
• Ability to type 50 wpm and work with basic computer programs.
• Strong organizational and time-management skills with minimal supervision.
• Excellent communication and interpersonal skills.
• Kind, compassionate approach aligned with gentle teaching philosophy.
• Able to adapt to change and stay flexible.
• Good attendance history and reliability.
• Experience with phones and common office equipment (copier, printer, fax).

Responsibilities

• Answer phones and greet visitors to create a welcoming first impression.
• Schedule and coordinate appointments, including fingerprinting services.
• Support billing and vehicle check-out processes.
• Maintain records and data entry; ensure smooth information flow across the organization.
• Provide flexible team support to programs and services when needed.
• Deliver exceptional customer service in a fast-paced environment.

Skills

Microsoft Office

Typing 50 wpm

Organization

Communication

Gentle teaching

Flexibility

Punctuality

Phone handling

Education

High school diploma or equivalent

Tools

Great Plains

Teams

SharePoint

Job description

Grand Traverse Industries (GTI) is seeking a Mission Control Coordinator to be the central hub of our Client Services team. You will welcome families, individuals served, staff, and community members, and manage phones, appointments, fingerprinting, billing support, and records to ensure seamless operations.

The ideal candidate maintains strong organizational skills, excellent communication, a friendly demeanor, and the ability to juggle multiple tasks in a fast-paced setting.