Mission Control Coordinator (administrative support)

Grand Traverse Industries; Traverse City (MI); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Vacation accrual

Paid lunch breaks

Job summary

Grand Traverse Industries (GTI) is seeking a Mission Control Coordinator to be the central hub of our Client Services team. You will welcome families, individuals served, staff, and community members, and manage phones, appointments, fingerprinting, billing support, and records to ensure seamless operations.

The ideal candidate maintains strong organizational skills, excellent communication, a friendly demeanor, and the ability to juggle multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or above required; 18+ years of age.
• Ability to type 50 wpm and work with basic computer programs.
• Strong organizational and time-management skills with minimal supervision.
• Excellent communication and interpersonal skills.
• Kind, compassionate approach aligned with gentle teaching philosophy.
• Able to adapt to change and stay flexible.
• Good attendance history and reliability.
• Experience with phones and common office equipment (copier, printer, fax).

Responsibilities

• Answer phones and greet visitors to create a welcoming first impression.
• Schedule and coordinate appointments, including fingerprinting services.
• Support billing and vehicle check-out processes.
• Maintain records and data entry; ensure smooth information flow across the organization.
• Provide flexible team support to programs and services when needed.
• Deliver exceptional customer service in a fast-paced environment.

Skills

Microsoft Office

Typing 50 wpm

Organization

Communication

Gentle teaching

Flexibility

Punctuality

Phone handling

Education

High school diploma or equivalent

Tools

Great Plains

Teams

SharePoint

Job description

At Grand Traverse Industries (GTI), we believe every person has unique talents and something valuable to contribute to the world. Join a team that empowers individuals with intellectual and developmental disabilities (IDD) to reach their highest level of independence, build meaningful relationships, develop life skills, and fully participate in their community.

The Mission Control Coordinator serves as the central hub of Grand Traverse Industries' Client Services team. As the welcoming first point of contact for families, individuals served, staff, and community members, this position plays a vital role in creating a positive experience for everyone who interacts with GTI.

The Mission Control Coordinator is responsible for answering phones, greeting visitors, scheduling and coordinating appointments, conducting fingerprinting services, supporting billing and vehicle check-out processes, maintaining records and data entry, and ensuring that important information flows smoothly throughout the organization. This role helps keep daily operations on track by managing details, solving problems, and providing exceptional customer service.

In addition to administrative responsibilities, the Mission Control Coordinator serves as a flexible team member who is willing to step in and provide support to programs and services when needed, helping ensure continuity of services and a positive experience for those we serve.

Success in this role requires strong organizational skills, attention to detail, excellent communication abilities, a welcoming personality, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate enjoys helping others, thrives on keeping things organized, and takes pride in being the person who helps connect all the moving pieces together.

Position Details:

• Full-time, 40 hours/week (Monday–Friday, 8:00am–4:00pm)
• Paid lunch breaks
• Starting pay: $17.13–$20.00/hour
• Benefits: Health, dental, and vision insurance, generous vacation accrual, and paid holidays (including Black Friday!)

Hear From Our Team:

"The culture here is amazing. The staff work so hard, and I couldn't imagine working anywhere else. GTI allows me to continue learning and growing as an individual."

"My job here gives my spirit and soul happiness. Teaching and guiding our team members fills my heart with joy. Watching them grow and develop is priceless every day."

"I love the work that we do-our people and our team."

Skills:

• Moderate Computer knowledge in Microsoft Programs (ie: Office, Great Plains, Teams, Sharepoint)
• Ability to type a minimum of 50wpm
• Ability to be organized and have good time management skills without supervision
• Great communication skills
• Treat people with kindness, not cruel or harsh , showing compassion (Gentle teaching philosophy)
• Ability to be flexible and handle change well.
• A good track record with attendance
• Ability to answer phones and utilize other office equipment such as computer, copier, printer, fax machine.

Qualifications/ Physical requirements:

• High school diploma or above and must be at least 18 years of age
• Possess a valid driver's license
• Pass a background check
• Must have a full range of motion, which includes sitting, stooping, bending, and being able to stand up to 8 hours
• Physical strength to lift up to 40lbs
• The ability to achieve and maintain training and certifications
• Moderate computer usage/ knowledge
• Follow company policies and procedures/and Safety Protocols

Work Schedule: This is a full time, 40 hours per week, position. Work schedule hours generally between 8:00am to 4:00pm Monday through Friday.