Service Coordinator

Conference Technologies; Wyoming, Grand Rapids (MI, MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Bonus eligibility

PTO and floating holidays

Cell phone reimbursement

Disability insurance (LT/ST)

Life Insurance

Job summary

Conference Technologies in Grand Rapids, MI, is seeking a Service Coordinator to join our Wyoming, MI location. This role supports our sales, technical, and accounting staff to ensure a fantastic customer experience and seamless service delivery.

Responsibilities include answering calls, scheduling nationwide service, coordinating available technicians, following up on service outcomes, updating tickets, and handling RMAs. We value dependable, friendly professionals who embrace CTI’s culture.

Qualifications

• Minimum high school degree required.
• 1-2 years of scheduling experience, preferably in a construction/service environment.
• Customer service experience.
• Experience in corporate or hospitality environment is a plus.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with shipping/receiving to follow up.
• Other duties as assigned.

Skills

Scheduling

Customer service

Verbal communication

Written communication

Education

High school diploma

Job description

Job DetailsJob Location: Grand Rapids - Wyoming, MI 49548Salary Range: $45,000.00 - $55,000.00 SalaryTravel Percentage: Up to 25%

CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTi. We have developed a collaborative and lively working environment, where the best and the brightest AV experts show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

We are seeking a Service Coordinator to join our operations team at our Grand Rapids branch, in Wyoming, MI.

We are looking for a candidate whose attitude, skills, and work ethic will embody our mission: "to provide a fantastic customer experience." Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come their way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

These responsibilities will give you an idea, but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees’ strengths:

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving department to follow up.
• Other duties as assigned.

We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits, you might be what CTI is looking for:

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills, and can be the face of our company to our clients.

Experience:

• Minimum high school degree required
• 1-2 years of scheduling experience, preferably in a construction/service environment
• Prefer at least 1-2 years in a corporate or hospitality environment
• Customer service experience.

What’s in it for you?

• Base salary $45,000 to $55,000 (DOE).
• Employer-matched medical, prescription, and dental insurance. CTI also offers a Vision Insurance discount (available after 60 days of employment).
• Employer-matched 401 (k) up to 3% (after 6 months of employment.
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
• Life Insurance 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications