Client Success & Operations Coordinator

GTA; Tamuning (GU); On-site; USD 40,000 - 60,000; Full time

Job summary

GTA in Guam is seeking a Business Success Coordinator to support Account Managers and enhance customer success. This role includes managing customer requests, coordinating services, and ensuring alignment between teams for seamless service delivery.

The ideal candidate should be proactive, organized, and possess strong customer service skills, thriving in a fast-paced environment. Responsibilities also include order management and acting as a liaison across various departments.

Qualifications

• 1-2 years of experience in customer service, sales support, or administrative operations.
• Strong face-to-face and professional customer service skills.
• Ability to build relationships across client organizations.

Responsibilities

• Serve as the primary contact for business customers.
• Manage customer intake and order entry support.
• Track active orders and coordinate mobile service activations.

Skills

Proactive organization

Customer-centric approach

Critical thinking

Technical knowledge

Strong communication

Education

High School Diploma or equivalent

Associate’s Degree or related field

Tools

CRM tools

Microsoft Office (Excel, Word, Outlook)

Job description

GTA in Guam is seeking a Business Success Coordinator to support Account Managers and enhance customer success. This role includes managing customer requests, coordinating services, and ensuring alignment between teams for seamless service delivery.

The ideal candidate should be proactive, organized, and possess strong customer service skills, thriving in a fast-paced environment. Responsibilities also include order management and acting as a liaison across various departments.