Client Experience & Operations Coordinator

CFS; Morgantown (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

CFS in Morgantown, WV is seeking a Customer Service Coordinator to be the primary contact for customers, handling orders, quotes, invoices, payments, and account support.

You will collaborate with Sales and Operations, generate customer service reports, and contribute to process improvements while delivering outstanding service and maintaining accurate records. This role offers high visibility and direct impact on customer satisfaction.

Qualifications

• High school diploma required; Associate degree preferred
• 2+ years of customer service experience
• Strong proficiency with Microsoft Office and Google Workspace applications
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred

Responsibilities

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
• Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

Skills

Customer service

Microsoft Office

Google Workspace

Education

High school diploma

Associate degree

Job description

CFS in Morgantown, WV is seeking a Customer Service Coordinator to be the primary contact for customers, handling orders, quotes, invoices, payments, and account support.

You will collaborate with Sales and Operations, generate customer service reports, and contribute to process improvements while delivering outstanding service and maintaining accurate records. This role offers high visibility and direct impact on customer satisfaction.