Customer Service Coordinator

Hirebridge; West Chester Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Hirebridge is seeking a Customer Service Coordinator to manage the full order flow from quote to production, acting as the primary inside contact for buying customers. You will coordinate with operations and field personnel to exceed customer expectations and drive satisfaction.

The role emphasizes account management, data integrity in CRM, and cross-functional collaboration to deliver timely responses and accurate submittals for all products in the assigned market.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1 year of customer service or sales experience, preferably with complex products.
• Excellent written and verbal communication skills.
• Proficiency in MS Office and CRM databases.

Responsibilities

• Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact from initial quote through production.
• Resource Support: Serve as the information/resource hub, collaborating with operations and field personnel to ensure customer satisfaction.
• Order Processing: Facilitate requests for quotes and scope of work deliverables for all products in your territory.
• Order Management: Process orders, provide product submittals, drawings, and confirm down payments; assist with problem resolution and receivables.
• Data Management: Maintain project records, documentation, and data in the CRM system.
• Product Knowledge: Develop understanding of manufacturing process and plant capabilities for products in your market.
• Issue Resolution: Resolve invoicing, pricing, or shipment errors, escalate as needed.
• Cross-Functional Collaboration: Coordinate with Sales, Field Marketing, Manufacturing, Credit, and Operations to ensure smooth operations.

Skills

Communication skills (verbal & written

Problem solving

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

MS Office

CRM systems

Job description

Why Join Our Team?

At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach.

What We Offer:

• Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life.
• Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

As a Customer Service Coordinator (CSC), you will:

• Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
• Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
• Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
• Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
• Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
• Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
• Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
• Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
• Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
• Strong problem-solving skills involving multiple variables.
• Demonstrated analytical and technical competencies.
• Proficiency in computer software, including MS Office and CRM databases.

If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction.