Client Experience & Operations Coordinator

Esquire Deposition Solutions, LLC; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Esquire Deposition Solutions, LLC is seeking a Coordinator, Service Delivery to be the voice and operational engine of the client journey. You will manage scheduling, greet guests, and ensure technology runs smoothly to deliver service excellence and client satisfaction.

In this role you’ll work across teams to resolve client issues, support deposition logistics, and maintain high standards of professionalism. A customer-service mindset and detail orientation are essential for success.

Qualifications

• High emotional intelligence with strong verbal and written communication, organization, and multitasking under pressure.
• Previous experience in a customer service-focused role; legal or scheduling experience is a plus.
• Proficient with Microsoft Office; willing to learn Esquire’s internal platforms; NetSuite experience a plus.
• High school diploma or GED.
• Proactive, empathetic, dependable, and detail-oriented with a passion for excellence.

Responsibilities

• Handle incoming client calls and respond to service tickets with urgency and professionalism.
• Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems.
• Respond to client emails promptly to exceed expectations.
• Welcome and support clients in-office for a polished experience.
• Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, and other platforms.
• Monitor office environment, refreshments, cleanliness, and tech readiness.
• Assist with exhibit coordination, including document scanning, copying, and retrieval.
• Coordinate with building management as needed.
• Partner across teams to resolve client issues and ensure job success.
• Meet productivity, accuracy, and quality objectives with attention to detail.
• Follow SOPs and contribute to continuous improvement.

Skills

Customer service experience

Verbal & written communication

Organization

Multitasking under pressure

Microsoft Office

NetSuite knowledge

Education

High school diploma or GED

Tools

EsquireConnect

Zoom

Webex

eLitigate

Remote Reporter

Job description

Esquire Deposition Solutions, LLC is seeking a Coordinator, Service Delivery to be the voice and operational engine of the client journey. You will manage scheduling, greet guests, and ensure technology runs smoothly to deliver service excellence and client satisfaction.

In this role you’ll work across teams to resolve client issues, support deposition logistics, and maintain high standards of professionalism. A customer-service mindset and detail orientation are essential for success.