Client Experience & Operations Coordinator

Esquire Deposition Solutions; California (MO); On-site; USD 31,684 - 41,328; Full time

Job summary

Esquire Deposition Solutions in Los Angeles is seeking a Coordinator, Service Delivery to manage client interactions, scheduling, and tech support for deposition logistics. You will greet clients, coordinate technology, and ensure a smooth office experience with a focus on service excellence.

The role emphasizes strong communication, organization, and teamwork in a dynamic office setting, with opportunities to learn Esquire’s systems and contribute to client satisfaction.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Legal scheduling experience is a plus.
• Proactive, empathetic, dependable, and detail-oriented.

Responsibilities

• Handle incoming client calls and respond to service tickets with urgency and professionalism.
• Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems.
• Respond to client emails in a timely, proactive manner to exceed expectations.
• Welcome and support clients in-office, ensuring a polished and professional experience.
• Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms.
• Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness.
• Assist with exhibit coordination, including document scanning, copying, and retrieval.
• Coordinate with building management or maintenance as needed.
• Partner across teams to resolve client issues and ensure job success.
• Meet productivity, accuracy, and quality objectives while maintaining attention to detail.
• Follow all standard operating procedures and contribute to continuous improvement.

Skills

Emotional intelligence

Verbal communication

Written communication

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Esquire internal platforms

NetSuite

Job description

Esquire Deposition Solutions in Los Angeles is seeking a Coordinator, Service Delivery to manage client interactions, scheduling, and tech support for deposition logistics. You will greet clients, coordinate technology, and ensure a smooth office experience with a focus on service excellence.

The role emphasizes strong communication, organization, and teamwork in a dynamic office setting, with opportunities to learn Esquire’s systems and contribute to client satisfaction.