Senior AI Strategy Analyst — Customer Journeys

JPMorgan Chase & Co.

Wilmington (DE)

On-site

USD 80,000 - 120,000

Full time

13 days ago

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Job summary

JPMorgan Chase & Co. is seeking a Strategy Senior Analyst to support the AI Journey Transformation portfolio, driving rigorous analysis and executive-ready insights across digital strategy and AI initiatives.

You will partner with digital, product, analytics, and operations teams to identify opportunities, size impact, and build business cases. You will shape operating models and go-to-market plans, with a focus on improving customer journeys and advancing AI-enabled transformations across the

Qualifications

2+ years of relevant experience in strategy, consulting, banking/finance, analytics, product strategy, or an internal corporate strategy/strategic initiatives function.
Exposure to consumer banking and/or business banking concepts, customer journeys, or operations.
Demonstrated ability to analyze problems and apply quantitative approaches (e.g., ROI, business case analysis).
Strong communication skills (written and verbal) with the ability to translate analysis into clear takeaways for stakeholders.
Strong collaboration skills and comfort working in cross-functional teams.
Strong presentation development skills (PowerPoint) and analytical tooling skills (Excel).
High attention to detail, ownership mindset, and ability to manage priorities in a fast-paced environment.

Responsibilities

Support initiatives/projects to address diverse problems identified by senior leaders; help drive workstreams to completion with strong attention to detail.
Partner with cross-functional teams in digital, product, business, analytics, and operations to gather inputs, align on requirements, and synthesize findings.
Conduct journey assessments by mapping current-state processes, identifying pain points/friction, and helping define future-state improvements.
Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready recommendations.
Gather, synthesize, analyze, and present data and findings, including financial/business case modeling, impact sizing, and KPI frameworks.
Execute analyses to support integration of digital solutions with CCB Operations to enhance customer journeys and reduce friction.
Perform competitor/industry research leveraging public sources (and internal sources where appropriate) to inform strategy and recommendations.
Develop strategic presentations and supporting materials for internal stakeholder reviews and leadership readouts.
Monitor industry and technology trends (including AI) and share concise insights with the broader team.
Support team execution by maintaining workplans, tracking decisions/risks, and coordinating inputs across partners.