Client Experience & Office Operations Lead

The Davey Tree Expert Company; Lombard (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) retirement savings plan with a

Employee-owned company & discounted

Group Health Plan

Employee referral bonus program

Scholarship Program for Children of

Charitable matching gift program

Career Development Program

Job summary

The Davey Tree Expert Company is seeking a Client Experience Office Coordinator to join our field offices in Lombard, IL. This permanent, full-time role focuses on first-line client contact, project coordination, and office administration to support our horticultural and environmental services teams.

You will manage client inquiries, perform proposal and contract tasks, and coordinate onboarding for new hires while maintaining accurate records and databases.

Qualifications

• Valid driver's license is required.
• Minimum two-years of experience in office processes and office administration procedures.
• Preferred: previous experience working in Landscape and Construction office environment.
• Preferred: prior working experience with CRM and SAP systems.
• Outstanding telephone and communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to meet deadlines, attention to detail and accuracy.
• Expert organizational skills and ability to multi-task.
• Typing speed of at least 50 WPM.

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.
• Complete onboarding process with new hires.

Skills

Office administration

Telephone communication

Typing speed 50 WPM

Organizational skills

Time management

Tools

CRM systems

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Davey Tree Expert Company is seeking a Client Experience Office Coordinator to join our field offices in Lombard, IL. This permanent, full-time role focuses on first-line client contact, project coordination, and office administration to support our horticultural and environmental services teams.

You will manage client inquiries, perform proposal and contract tasks, and coordinate onboarding for new hires while maintaining accurate records and databases.