On-Site Client Experience Coordinator | Growth & Impact

Davey Tree Expert Co; Milford (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Holidays

Company 401(k)

Health plan

Stock purchase options

Employee referral bonus

Career development

Scholarship program

Job summary

The Davey Tree Expert Company is seeking a Client Experience Coordinator in Milford, OH to serve as the first point of contact for clients and the office. You will triage client needs, field calls, support proposal production, and help manage time sheets and databases while ensuring accurate records and timely responses.

Ideal candidates bring at least two years of office administration experience, strong communication skills, and proficiency in Microsoft Office; CRM and SAP experience is a

Qualifications

• Minimum two-years of experience in office processes and office administration procedures.
• Outstanding telephone and communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to meet deadlines, attention to detail and accuracy.
• Expert organizational skills and ability to multi-task.
• Preferred: prior working experience with CRM and SAP systems.

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Skills

Telephone skills

Communication skills

Outlook

Word

Excel

Attention to detail

Organizational skills

CRM experience

SAP experience

Tools

CRM

SAP

Job description

The Davey Tree Expert Company is seeking a Client Experience Coordinator in Milford, OH to serve as the first point of contact for clients and the office. You will triage client needs, field calls, support proposal production, and help manage time sheets and databases while ensuring accurate records and timely responses.

Ideal candidates bring at least two years of office administration experience, strong communication skills, and proficiency in Microsoft Office; CRM and SAP experience is a