Client Experience Office Coordinator

The Davey Tree Expert Company; Needham (MA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Advancement opportunities

401(k) retirement plan with company

Employee stock purchase options

Group Health Plan

Employee referral bonus

Charitable matching gift program

Job summary

The Davey Tree Expert Company in Needham, MA is seeking a dynamic Client Experience Office Coordinator to join our team at an on-site location. You will be the first point of contact, triaging client needs and supporting the office with calls, contracts, time sheets, data management, and onboarding.

We offer a comprehensive benefits package and opportunities for advancement within a large, employee-owned organization.

Qualifications

• Valid driver’s license is required.
• Minimum two years of experience in office processes and administration.
• Experience in Landscape/Construction office environment preferred.
• CRM experience and SAP systems familiarity preferred.
• Outstanding telephone and communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong organizational skills with the ability to multi-task and meet deadlines.

Responsibilities

• Be the first point of contact and triage client and office needs.
• Field current and prospective client calls.
• Produce proposals and initiate contracts.
• Process employee time sheets.
• Maintain databases and spreadsheets.
• Order and manage office supplies.
• Invoice and manage accounts receivable; maintain files.
• Complete onboarding for new hires.

Job description

Position Overview

We are currently looking to add a dynamic Client Experience Office Coordinator to join our team.

Company

The Davey Tree Expert Company

Locations

Needham, MA

Additional Locations

NA

Work Site

On Site

Position Overview

We are currently looking to add a dynamic Client Experience Office Coordinator to join our team. Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

Compensation

$28- $38 per hour, based on experience

Job Duties

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.
• Complete onboarding process with new hires

Qualifications

• Required: Valid driver's license
• Required: Minimum two-years of experience in office processes and office administration procedures
• Preferred: Previous experience working in Landscape and Construction office environment
• Preferred: prior working experience with CRM and SAP systems
• Outstanding telephone and communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Typing speed and cognitive test may be done before offer is made

Additional Information

• All listed benefits available to eligible employees
• Paid time off and paid holidays
• Opportunities for advancement
• All job specific equipment and safety gear provided
• 401(k) retirement savings plan with a company match
• Employee-owned company & discounted stock purchase options
• Group Health Plan
• Employee referral bonus program
• Locations throughout US in major cities and desirable areas
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
• Scholarship Program for Children of Employees
• Charitable matching gift program

Divisional Overview

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law. Hartney Greymont, a Davey company, provides a full range of tree care services and is based in the greater Boston, Massachusetts, area. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations

If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

Employment Type

Permanent

Job Type

Full Time

Travel Expectations

None