Client Experience Office Manager & Coach

H&R Block, Inc.; Missouri; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Support for work-life balance

Job summary

H&R Block, Inc. is seeking an experienced Office Manager to spearhead a new client experience model across its offices. This role emphasizes leadership, coaching, and delivering a consultative client-centric approach. You will be responsible for operational excellence, team development, and enhancing the client experience.

The ideal candidate will have strong managerial capabilities and a proven track record in leading teams in a retail or service environment. Join us to make a meaningful impact and foster a culture of continuous learning and collaboration.

Qualifications

• Minimum of 3 years related work experience in a managerial role.
• Proven ability to lead teams and deliver performance outcomes.
• Demonstrated ability to adapt to changing environments and expectations.

Responsibilities

• Own delivery and evolution of client experience models.
• Lead teams in adopting new operating processes and behaviors.
• Ensure consistent execution of defined client and business expectations.

Skills

Client-centric mindset

Leadership capability

Independent judgment

Communication skills

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking an experienced Office Manager to spearhead a new client experience model across its offices. This role emphasizes leadership, coaching, and delivering a consultative client-centric approach. You will be responsible for operational excellence, team development, and enhancing the client experience.

The ideal candidate will have strong managerial capabilities and a proven track record in leading teams in a retail or service environment. Join us to make a meaningful impact and foster a culture of continuous learning and collaboration.