Office Experience Leader: Client-Centric Coach

H&R Block, Inc.; Dripping Springs (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

H&R Block, Inc. seeks an Office Experience Manager to drive a new office client experience model. Lead teams to deliver consultative service, coach through change, and ensure disciplined execution across offices in TX.

You will recruit, onboard, and develop staff while maintaining strong client outcomes and operational standards. This role emphasizes leadership presence, problem-solving, and adapting processes based on feedback to improve client experience and associate performance.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of related work experience in a managerial setting.
• Ability to exercise independent judgment in planning and decision-making.
• Strong client-centric mindset and leadership capability.
• Proven experience coaching and developing teams.
• Experience leading teams through change and evolving expectations.
• Ability to analyze performance data and extract actionable insights.

Responsibilities

• Own delivery of the consultative client experience in assigned offices.
• Lead teams through adoption of new operating processes and behaviors.
• Coach associates, address execution gaps, and reinforce best practices.
• Evaluate client impact and model expected leadership behaviors.
• Ensure processes and tests are implemented according to standards.
• Participate in recruiting, onboarding, and workforce readiness.
• Maintain on-site leadership presence and drive performance.

Skills

Bachelor's degree

3 years experience

Managerial experience

Independent judgment

Client-centric mindset

People leadership

Change management

Data interpretation

Communication skills

On-site leadership presence

Education

Bachelor's degree

Job description

H&R Block, Inc. seeks an Office Experience Manager to drive a new office client experience model. Lead teams to deliver consultative service, coach through change, and ensure disciplined execution across offices in TX.

You will recruit, onboard, and develop staff while maintaining strong client outcomes and operational standards. This role emphasizes leadership presence, problem-solving, and adapting processes based on feedback to improve client experience and associate performance.